Front Office & Operations Coordinator

Front Office & Operations CoordinatorJoin a Growing Company Where Your Career Can Grow With You!

NFI Solutions | Burnsville, Minnesota
Full-Time | Monday–Friday | In-Office
Compensation: 22- 24

Are you organized, energetic, personable, and ready for more than just another job?

NFI Solutions is looking for an exceptional individual to become the welcoming face and voice of our growing organization.

We're not simply looking for someone to answer phones and greet visitors. We're looking for a motivated, dependable, career-minded professional who enjoys helping people, takes initiative, solves problems, and wants to develop into an important part of our company's future.

If you're someone who takes pride in doing things well, loves learning, brings positive energy to the workplace, and wants opportunities to grow into leadership, we'd love to meet you!

Who We Are

NFI Solutions is a growing financial services organization headquartered in Burnsville, Minnesota. We partner with independent life insurance and annuity professionals nationwide, providing the tools, expertise, resources, and personalized support they need to succeed.

Our team works together across sales, marketing, contracting, new business, and operations.

We believe that great people build great companies, and we're committed to creating a professional, positive, collaborative workplace where every team member has the opportunity to make a difference.

What You'll Do

Front Office & Client Experience

• Be the friendly, professional first point of contact for agents, clients, visitors, and business partners.
• Answer incoming calls, direct inquiries, and deliver exceptional customer service.
• Help maintain an organized, welcoming, and energetic office environment.
• Assist with scheduling, communications, correspondence, and daily administrative needs.
• Build positive relationships with our agents and internal team.

Contracting & Agent Onboarding

• Receive hands-on training in insurance agent onboarding and contracting.
• Learn to assist agents with licensing, carrier appointments, and required documentation.
• Work with our contracting team to track outstanding requirements and follow-ups.
• Develop proficiency using industry-specific systems, including SureLC and HubSpot.

New Business & Operations

• Cross-train with our New Business and Operations teams.
• Learn how insurance applications move through processing, underwriting, and policy issuance.
• Help maintain accurate records, coordinate follow-ups, and support daily workflows.
• Identify opportunities to improve processes and make our office more efficient.

Professional Growth & Leadership

• Take ownership of assigned responsibilities and contribute ideas for improvement.
• Develop skills across multiple areas of our growing organization.
• Participate in ongoing training, development, and team initiatives.
• Build a foundation for future advancement into operations, contracting, new business, or leadership positions.

The Person We're Looking For

We believe attitude, character, initiative, and willingness to learn are just as important as experience.

Our ideal candidate is someone who:

• Has an upbeat, friendly, professional personality.
• Communicates confidently and enjoys working with people.
• Is dependable, organized, detail-oriented, and accountable.
• Takes initiative rather than waiting to be told what to do.
• Handles multiple priorities while staying calm and professional.
• Is comfortable with computers, Microsoft 365, and learning new technology.
• Enjoys teamwork and contributing to a positive office culture.
• Has a genuine desire to learn, improve, and grow professionally.
• Demonstrates leadership potential through ownership, problem-solving, and follow-through.

Preferred Experience

• Reception, customer service, office administration, or professional services.
• Experience in insurance, financial services, healthcare administration, or another detail-oriented industry.
• Familiarity with CRM software and business communication systems.
• Previous experience coordinating projects, training coworkers, or leading teams.

Insurance experience is not required. We will train the right person!

Why You'll Love Working at NFI Solutions

We want our employees to enjoy coming to work, feel appreciated, develop their talents, and see a future with our company.

Our workplace and benefits include:

• Competitive hourly compensation
• Medical insurance benefits
• Group life insurance
• Group accident insurance
• 401(k) retirement plan
• Paid time off
• Excellent weekday office hours, including shorter Fridays
• Professional, welcoming office environment
• Hands-on training and professional development
• Opportunities to learn multiple areas of the business
• Direct interaction with company leadership
• Opportunities for long-term career advancement

Benefits and eligibility are subject to applicable company policies and plan terms.

More Than a Job. An Opportunity to Grow.

At NFI Solutions, we want people who care about their work, support one another, and take pride in contributing to something meaningful.

You don't need to know everything on day one. What matters is your willingness to learn, your commitment to excellence, and the attitude you bring to the team.

Whether your long-term interests are in operations, contracting, new business, or leadership, this position offers an opportunity to develop valuable professional skills within a growing company.

If you're ready to bring your energy, ideas, and ambition to a team where you can make a real difference, we encourage you to apply!

NFI Solutions — Great People. Great Opportunities. Growing Together.

Location: Burnsville, MN 55337
Work Arrangement: Full-time, onsite
Website: www.nfisolutions.com

Pay: $22.00 - $24.00 per hour

Expected hours: 37.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person