Front Office & Scheduling Coordinator

Kumar Eye Institute is looking for an exceptional Front Office & Scheduling Coordinator to join our team. This is an important role in our practice and often the first point of contact our patients have with us.

We are looking for someone who is friendly, dependable, organized, efficient and confident on the phone — someone who can manage a busy workday, think on their feet and genuinely enjoys helping people.

This is more than a traditional receptionist position. The right person will play a key role in keeping our phones, schedules and front office running smoothly.

What You'll Do

• Answer and manage incoming patient calls throughout the day
• Schedule new and established patients appropriately based on appointment type and patient needs
• Help patients determine the appropriate next step when they are calling with a problem or concern
• Confirm and update patient demographics and insurance information
• Manage appointment changes, cancellations and rescheduling
• Help maintain an organized and efficient physician schedule
• Monitor scheduling opportunities and help fill openings
• Communicate clearly with clinical staff when patient questions or scheduling concerns need additional review
• Assist with check-in/check-out and other front-office responsibilities as needed
• Respond to patient messages and follow up on outstanding scheduling needs
• Provide a welcoming, professional experience whether interacting with patients by phone, text or in person
• Work closely with the clinical and administrative teams to keep the day running smoothly

Who We're Looking For

Our ideal candidate is someone who:

• Is extremely reliable and dependable
• Has excellent phone and communication skills
• Is naturally warm, patient and helpful with people
• Can handle a high volume of calls without becoming overwhelmed
• Is comfortable learning detailed scheduling guidelines
• Pays close attention to details
• Can prioritize and move quickly when several things need attention at once
• Is comfortable asking questions while learning, but becomes increasingly independent
• Handles difficult or frustrated patients professionally
• Understands the importance of attendance, punctuality and being part of a team
• Is comfortable using computers and learning new software
• Wants to become an important, long-term member of a small medical practice

Experience

Previous medical office, ophthalmology, optometry, scheduling or healthcare experience is strongly preferred, but we are willing to consider an exceptional candidate from another fast-paced customer service environment.

What Success Looks Like

Someone who does well in this role is friendly, dependable, organized and enjoys being part of a team. You’ll help make sure patients receive timely, helpful communication, appointments are scheduled accurately, and calls and messages are handled efficiently.

You’ll also help keep an eye on the schedule, identify openings when they come up, and communicate with the team when something needs attention.

Most importantly, we’re looking for someone who takes pride in their work, enjoys helping others and wants to be a positive part of the practice.

About Kumar Eye Institute

Kumar Eye Institute is a physician-owned ophthalmology practice that has been caring for patients throughout the Louisville area for more than 40 years. We’re a close-knit team that values excellent patient care, teamwork, dependability, and treating both patients and one another with kindness and respect.

We’d love to find someone who is looking for a long-term opportunity and wants to grow with our practice.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off

Work Location: In person