Front Office Assistance

About the role

We are seeking a Front Office Assistance to join our team in Kuala Lumpur. This is a full-time position that plays a vital role in creating an exceptional first impression for our guests. As Front Office Assistance, you will be the welcoming face of our organisation, responsible for managing guest arrivals, departures, and inquiries whilst maintaining the highest standards of customer service. This position is essential to ensuring smooth daily operations and contributes significantly to guest satisfaction and loyalty.

What you'll be doing

• Greeting guests upon arrival and departure with warmth and professionalism
• Processing check-ins and check-outs efficiently using property management systems
• Responding to guest inquiries and requests in a timely and courteous manner
• Managing reservations, amendments, and cancellations accurately
• Handling guest concerns and complaints with empathy and seeking appropriate resolutions
• Maintaining accurate guest records and documentation
• Coordinating with housekeeping, maintenance and other departments to ensure guest needs are met
• Processing payments and managing cash transactions securely
• Providing information about local attractions, dining options and amenities
• Assisting with administrative tasks such as filing, correspondence and data entry
• Performing general reception duties including answering telephones and managing the front desk

What we're looking for

• High school diploma or equivalent qualification

• Previous experience in a front office, reception or guest services role, preferably in hospitality

• Excellent communication skills in English; proficiency in additional languages is advantageous

• Strong customer service orientation with a genuine passion for delivering exceptional guest experiences

• Proficiency with computer systems and property management software (training provided)

• Ability to multitask and prioritise effectively in a fast-paced environment

• Strong organisational and attention to detail skills

• Ability to work flexibly including weekends and public holidays as required

• Positive attitude, reliability and the ability to work well within a team

What we offer

• Competitive remuneration package aligned with industry standards
• Opportunities for professional development and career progression within the hospitality sector
• A supportive and inclusive work environment where your contributions are valued
• Access to staff benefits and discounts on company services
• On-the-job training to develop your skills and product knowledge
• A dynamic workplace culture that encourages teamwork and collaboration

About us

We are committed to providing outstanding service and memorable experiences to our guests. We pride ourselves on our professional team, attention to detail, and dedication to excellence in all aspects of our operations. We believe in fostering a positive workplace culture where employees are empowered to deliver exceptional service and grow within their roles. Our mission is to create welcoming environments where guests feel valued and cared for from the moment they arrive.

Apply now

If you are ready to make a positive impression and deliver outstanding guest service, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for this role.