G
G5 Hotel & Serviced Apartment
Front Office Assistant /
3 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 20,400 – MYR 24,000 / year
Location:
Johor Bahru, Johor, Malaysia
Work mode:
Onsite
Published on:
8 August 2026
What they need
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully- furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
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