Front Office Assistant

THE JOBSCOPE

• Welcome and assist guests upon arrival and throughout their stay.
• Perform check-in and check-out procedures accurately.
• Handle guest enquiries, requests, and complaints professionally.
• Provide information on hotel facilities, services, and local attractions.
• Assist with reservations, room changes, and guest requests.
• Coordinate with other departments to ensure guest needs are attended to promptly.
• Handle payments and Front Office transactions accurately.
• Maintain accurate guest records and update information in the system.
• Answer telephone calls and respond to guest enquiries.
• Assist with luggage, transportation, wake-up calls, and other guest services.
• Promote hotel facilities, services, and promotions when appropriate.
• Maintain cleanliness and organisation of the Front Office area.
• Follow all hotel procedures, service standards, and security requirements.
• Perform any other duties assigned by the Front Office Supervisor, Duty Manager or Manager.

REQUIREMENTS

• Minimum 1 year of experience in Front Office, Customer Service, or Hospitality is preferred.
• Fresh graduates are encouraged to apply.
• Customer-oriented with a pleasant and professional personality.
• Good communication and interpersonal skills.
• Good command of English and Bahasa Malaysia.
• Basic computer skills.
• Able to work independently and as part of a team.
• Willing to work shifts, weekends, and public holidays.