Front Office Assistant

Duties and Responsibilities:

· Check in and check out guests in an efficient and friendly manner.

· Greet clients and guests in a friendly and professional manner.

· Reconcile all transactions at the close of each shift.

· Handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible, resolve customer complaints

· Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

· Handle phone calls, emails, and direct inquiries to the appropriate departments.

· Perform clerical tasks such as filing, data entry, photocopying, and scheduling appointments.

· Accept reservations, changes and cancellations and answer guest calls and direct them appropriately in the absence of reservation staff.

· Ensure the front desk and waiting areas are tidy and presentable

· Any other duties and responsibilities as assigned by the immediate superior as and when necessary.

· Monitor inventory and coordinate orders for necessary office materials.

· Maintain visitor logs, courier records, and help with basic documentation.

职责与工作内容：

· 以高效且友善的方式为宾客办理入住和退房手续。

· 以友好和专业的态度接待客户和宾客。

· 每班结束时对所有交易进行核对。

· 以最高水平的热情与专业精神处理所有宾客互动，尽可能满足特殊要求，及时解决客户投诉。

· 协助客户了解酒店服务、营业时间、主要员工、馆内活动、路线等各类信息。

· 接听电话、回复邮件，并将相关咨询转至相应部门。

· 执行文书工作，如归档、数据录入、复印和安排预约。

· 在预订人员缺席时，接受预订、修改、取消服务，以及接听宾客来电并做出相应转接。

· 确保前台及等候区域整洁、有序、干净。

· 完成直属上司交办的其他任务和职责。

· 监控库存情况，并协调所需办公用品的订购。

维护访客登记记录、快递记录，并协助处理基础文件资料。

Job Requirements

· Possess Secondary level education with preferably 1 year experience in relevant field.

· Pleasant deposition with good telephone etiquette, social skills and excellent service mindset.

· Strong interpersonal and communications skills.

· Self-motivated and able to work independently or as part of team across multicultural environment.

· Must be prepared to perform shift duties and work on weekends and public holiday.

· Ability to adapt, embraces strong cultural diversity, work in multi-ethnic teams and commence immediate employment or within short notice will be an advantage.

· Proficient in English and Bahasa Malaysia (Oral&Written); Mandarin is an added advantage.

· 具备中学学历，拥有相关领域至少1年工作经验者优先。

· 性格友善，具备良好的电话礼仪、人际交往技巧及优质的服务意识。

· 必须能接受轮班工作，并能在周末及公共假期上班。

· 拥有较强的人际交往与沟通能力。