Front Office Assistant

About the role

Flamingo Hotel by the beach, Penang is seeking a Front Office Assistant to join our dynamic guest services team. This is a full-time position based in Penang, where you will be at the heart of our hotel operations, delivering exceptional service to our guests from the moment they arrive. The Front Office Assistant plays a vital role in creating positive first impressions and ensuring guests feel welcomed and valued throughout their stay. This position is essential to maintaining the high standards of hospitality and efficiency that define Flamingo Hotel by the beach, Penang.

What you'll be doing

• Greeting guests upon arrival with a warm welcome and processing check-ins efficiently and accurately

• Managing guest inquiries and requests, responding promptly to ensure guest satisfaction

• Handling telephone and email communications professionally and courteously

• Providing information about hotel facilities, local attractions and dining options to guests

• Processing guest checkout procedures and handling payment transactions securely

• Maintaining the front office area, ensuring it remains clean, organised and welcoming

• Supporting the Front Office team with administrative tasks and record-keeping

• Assisting with guest complaints or concerns, escalating issues appropriately when necessary

• Contributing to a positive team environment and supporting colleagues across all departments

What we're looking for

• Previous experience in a guest-facing role, preferably in hospitality, hotel or customer service environments
• Excellent communication skills with the ability to interact professionally with guests and colleagues
• Strong organisational and multitasking abilities, capable of managing multiple requests simultaneously
• Proficiency with computer systems and hotel management software, or willingness to learn quickly
• A friendly, patient demeanour with a genuine passion for delivering outstanding customer service
• Attention to detail and accuracy when processing bookings and handling financial transactions
• Flexibility and reliability, with availability to work shifts including evenings and weekends
• Fluency in English and Bahasa Malaysia.
• Grooming standards aligned with hotel expectations.