Front Office Assistant

We are looking for a responsible and well-organized Front Office cum Office Administrator to manage customer reception, office administration, documentation, and daily coordination activities at our mobile service centre.

Key Responsibilities

• Welcome and assist customers and visitors professionally.
• Handle customer enquiries through phone, WhatsApp, and direct visits.
• Coordinate with technicians regarding service status and delivery schedules.
• Update customers about repair progress and estimated delivery times.
• Handle customer follow-ups and service-related complaints.
• Maintain customer records, service records, files, and office documents.
• Prepare invoices, receipts, quotations, and other office documents.
• Handle basic data entry and daily office reports.
• Maintain attendance and basic employee records.
• Coordinate office requirements, stationery, documents, and supplies.
• Manage incoming and outgoing calls, emails, and correspondence.
• Assist the management in daily administrative activities.
• Coordinate with different departments for smooth office operations.
• Maintain proper filing and documentation systems.
• Support cash/payment collection and maintain related records when required.
• Ensure the front office and workplace are maintained in a professional and organized manner.
• Perform other administrative and coordination duties assigned by management.

Required Skills

• Good communication and customer-handling skills.
• Basic knowledge of MS Word, Excel, email, and office software.
• Good organizational and time-management skills.
• Strong follow-up and coordination ability.
• Good documentation and record-keeping skills.
• Professional attitude and positive approach.
• Ability to handle multiple tasks efficiently.
• Basic knowledge of mobile phones and service centre operations is an advantage.

Qualification & Experience

• Plus Two / Diploma / Degree preferred.
• Freshers may apply.
• Experience in front office, administration, customer service, retail, or mobile service centres will be an advantage.

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Work Location: In person