Front Office Assistant

About the role

Welcome and check-in/check-out guests in a friendly and professional manner. Handle guest inquiries, complaints, and requests via phone, email, and walk-in. Process reservations, room assignments, and billing through PMS system. Coordinate with Housekeeping, F&B, and other departments to ensure smooth guest experience. Handle cashiering duties, payments, and safe keeping. Promote hotel facilities, packages, and upsell room upgrades.

Key responsibilities

• Welcome and check-in/check-out guests in a friendly and professional manner
• Handle guest inquiries, complaints, and requests via phone, email, and walk-in
• Process reservations, room assignments, and billing through PMS system
• Coordinate with Housekeeping, F&B, and other departments to ensure smooth guest experience
• Handle cashiering duties, payments, and safe keeping
• Promote hotel facilities, packages, and upsell room upgrades

About you

• Minimum SPM / Diploma in Hospitality, Tourism, or related field
• Fresh graduates are welcome to apply. Hotel experience is an advantage
• Pleasant personality, good grooming, and excellent customer service skills
• Able to work in shifts including weekends & public holidays
• Proficient in English and Bahasa Malaysia. Mandarin and other languages are an advantage
• Computer literate and willing to learn hotel PMS system

Benefits

• Competitive salary + Service Charge + EPF, SOCSO, EIS
• Staff meal, uniform provided
• Training provided
• Fun and dynamic resort environment