Front Office Assistant

Manhattan Business Hotel TTDI / Damansara Perdana

Key Responsibilities

• Welcome and process arriving guests and handle departures.
• Address guest feedback, complaints, and special requests promptly.
• Process payments, deposits, and credit card settlements following protocols.
• Manage Online Travel Agencies (OTA) reservations, amendments, and cancellations.
• Monitor and track guest reviews across OTA platforms.
• Track all incoming reservations via emails, call-ins, walk-ins, and corporate bookings.
• Maintain accurate records within the Property Management System (PMS).
• Run system night audits.
• Coordinate house status and urgent rooms with the housekeeping team.
• Relay maintenance issue reported by the guests.
• Submit daily sales reports to Management.
• Perform other duties and ad-hoc tasks as assigned by Management.

Requirements

• Previous experience in a hotel front office or customer service role is preferred.
• Good knowledge of MS Office.
• Good communication and people skills. Customer service orientation.
• Responsible and accurate with cash handling and basic record-keeping.
• Willingness to work a rotating roster, including morning, afternoon, and night shifts.
• Proficient in English (oral and written).
• Minimum SPM - additional qualifications will be a plus.