FRONT OFFICE ASSISTANT

About the role

The Heritage Hotel Cameron Highlands is seeking a dedicated Front Office Assistant to join our team in the scenic Cameron Highlands, Pahang. This full-time position plays a vital role in ensuring seamless hotel operations, delivering exceptional guest service, and maintaining accurate records.

What you'll be doing

1. Manage the front desk and reception, greeting and assisting guests with check-in and check-out procedures
2. Handle guest enquiries, reservations and any requests or complaints in a professional and courteous manner
3. Perform night audit duties.
4. Maintain accurate and comprehensive guest records and documentation
5. Support the housekeeping and concierge teams as needed to deliver a seamless guest experience
6. Contribute to the overall success of the hotel by actively promoting our services and facilities

What we're looking for

1. Previous experience in a front office or guest services role, ideally in the hospitality industry
2. Strong communication and interpersonal skills, with the ability to provide excellent customer service
3. Proficient in using hotel management software and computer systems
4. Excellent attention to detail and numeracy skills for accurate financial reporting
5. Adaptable and able to work effectively in a fast-paced, team-oriented environment
6. A passion for the hospitality industry and a commitment to exceeding guest expectations

What we offer

At the Heritage Hotel Cameron Highlands, we are committed to providing a rewarding and fulfilling work environment for our employees. In addition to a competitive salary, we offer excellent benefits, including a staff discount on accommodation, meals and leisure facilities, as well as opportunities for career development and growth.

About us

The Heritage Hotel Cameron Highlands is a charming, colonial-style hotel nestled in the lush, green hills of the Cameron Highlands. Our mission is to provide our guests with a truly memorable and authentic Malaysian highland experience, underpinned by our commitment to exceptional service and environmental sustainability. We take great pride in our heritage and in delivering unforgettable experiences to all who visit our hotel.

If you're passionate about hospitality and ready to join a dynamic and supportive team, we encourage you to apply for this exciting Front Office Assistant role. Apply now to take the first step towards an rewarding career with the Heritage Hotel Cameron Highlands.