Front Office Assistant

Description:

At Ink Connect CO, we provide reliable and scalable customer support solutions designed to help businesses deliver consistent, high-quality customer experiences.

Join Ink Connect

Ink Connect is seeking a professional, organized, and customer-focused Front Office Assistant to join our growing team in Boston, MA. This entry-level position is ideal for individuals who enjoy welcoming visitors, assisting customers, handling administrative tasks, and helping maintain an organized and efficient office environment. We provide comprehensive training, ongoing support, and excellent opportunities for career growth.

Responsibilities

• Greet and welcome visitors, clients, and customers in a professional and courteous manner
• Answer and direct inbound phone calls and general inquiries
• Respond to customer questions regarding products, services, appointments, and account information
• Assist with scheduling appointments, meetings, and office activities
• Maintain accurate customer and office records within company systems
• Process customer requests, updates, and service-related documentation
• Receive, organize, and distribute mail, packages, and office deliveries

Requirements:

Qualifications

• High school diploma or equivalent required
• Previous customer service, receptionist, or office experience is a plus but not required
• Excellent communication and interpersonal skills
• Strong problem-solving and organizational abilities
• Professional, friendly, and customer-focused attitude

Benefits

• Competitive base salary.
• Paid training provided.
• Immediate start available.
• Career advancement opportunities.
• Supportive and collaborative team environment.