Front Office Assistant

Location: Hotel Emas, Tawau

Job Scope :-

• Provide exceptional customer service during check-in, check-out and throughout the guest's stay.
• Manage receptionist duties, including handling guest inquiries, reservations, and complaints professionally.
• Process guest payments and maintain accurate billing records.
• Act as the first point of contact, ensuring a warm and welcoming atmosphere for all guests.

Requirements: -

• Minimum SPM or equivalent
• Fluent in 3 languages to communicate effectively with guests.
• Able to work on rotating shifts (including weekends and public holidays).
• Must possess a valid Driving License.
• Sociable, outgoing, friendly, proactive and able to initiate conversations and enjoys engaging with guests.
• Must maintain a neat, clean, and presentable looks at all times.
• Previous experience in customer service, receptionist roles, or hotel front office is a distinct advantage.