Front Office Assistant

Position: Front Office Staff

Location: Chennai

Department: Administration / Student Services

Employment Type: Part time 4:30 pm to 9:00pm

About the Role:

Cross Rhythms Academy of Music is looking for a friendly, organised, responsible and proactive Front Office Executive to be the first point of contact for students, parents, teachers and visitors.

Skills & Qualities Required

• Excellent spoken and written English.

• Good communication and interpersonal skills.

• Friendly, patient and approachable personality.

• Good organisational and time-management skills.

• Basic computer knowledge, including MS Office / Google Workspace.

• Comfortable using WhatsApp and email for professional communication.

• Ability to maintain accurate records and handle multiple tasks.

• Good telephone etiquette.

• Responsible, punctual and dependable.

• Ability to work well with children, parents and teachers.

• Ability to remain calm and professional when handling difficult situations.

Key Responsibilities

Front Desk & Student Service

• Welcome and assist students, parents, teachers and visitors.

• Handle phone calls, WhatsApp messages, enquiries and walk-ins professionally.

• Provide information about courses, classes, schedules, fees, examinations and academy activities.

• Follow up with prospective students and enquiries.

• Maintain a warm, helpful and professional atmosphere at the reception.

Student & Class Administration

• Manage student registrations, admissions and basic documentation.

• Maintain accurate student records and attendance.

• Coordinate class schedules, make-up classes and teacher availability.

• Communicate schedule changes, announcements and important information to parents and students.

• Monitor daily student attendance and follow up on absences when required.

Fee & Payment Coordination

• Receive and record student fee payments.

• Maintain fee records and follow up on pending payments.

• Issue receipts and coordinate with the accounts team regarding collections.

• Maintain accurate daily cash/payment records where applicable.

Communication & Follow-up

• Send regular reminders regarding classes, fees, examinations and events.

• Maintain professional communication through WhatsApp, phone and email.

• Follow up with parents regarding enquiries, admissions and pending requirements.

• Escalate student/parent concerns to the appropriate management team when necessary.

Preferred Qualifications

• Any graduate qualification is preferred.

• Previous experience in front office, school/academy administration, customer service or reception will be an advantage.

How to Apply

Interested candidates may submit their CV/resume along with their contact details and relevant experience.

Cross Rhythms Academy of Music, Chennai

Pay: ₹8,500.00 per month

Application Question(s):

• Punctuality is a must . Will you be able to be on time at 4:30 pm every evening ?

Language:

• English (Required)

Work Location: In person