FRONT OFFICE ASSISTANT

About the Role

We are looking for a friendly and proactive Front Office Assistant to support daily front desk operations and deliver excellent guest service. In this role, you will assist guests using modern digital and AI-powered hospitality systems, helping ensure smooth check-in and check-out experiences while maintaining professional and welcoming interactions. The position requires strong customer service skills, basic digital literacy, and the ability to adapt to modern hospitality technologies while maintaining professional and friendly guest interactions.

What you’ll be doing

• Assist with daily front desk operations and guest services.
• Support smart check-in and check-out processes using digital systems.
• Respond to guest inquiries through digital platforms and communication tools.
• Help manage and monitor automated guest service technologies.
• Provide friendly and professional assistance to guests at all times.
• Ensure smooth coordination with the team to enhance overall guest experience.
• Adapt to and support the use of modern hospitality technologies in daily operations.

What we’re looking for

• Minimum SPM qualification required.
• Previous experience is not required but will be an added advantage.
• Willing to work rotational shifts, including weekends and public holidays.
• Well-groomed, responsible, and able to work effectively as part of a team.
• Strong Customer Skill.