Front Office Assistant

JOB SUMMARY:

We are looking for a smart, polite and responsible front desk assistant to handle front desk operations, patient OPD/IPD management, cash collection, medical records and follow-up calls.

KEY RESPONSIBILITIES:

1. Patient Management (OPD / IPD)

• Greet patients and attendants politely

• Manage OPD appointments, token system and doctor queue

• Maintain daily OPD register in system and manual

2. Cash Management

• Collect consultation fees, IPD advance, procedure charges

• Issue receipts and maintain a daily cash book

• Tally cash at end of day and handover to accounts / trustee

• Manage UPI / card payment records

3. Records & Documentation

• Create and maintain patient files (OPD cards, IPD case papers)

• Proper filing of lab reports, consent forms, discharge cards

• Data entry in hospital software / Excel

• Maintain confidentiality of patient records

4. Patient Follow-up & Coordination

• Make follow-up calls to OPD patients for review / reports

• Remind patients of the next visit / medicine / surgery date

• Coordinate with doctor, lab, pharmacy and nursing staff

• Answer phone calls and give proper information

5. General Front Office

• Manage courier, incoming calls, visitor entry

• Support admin work assigned by management

REQUIRED SKILLS & QUALIFICATIONS:

• Qualification: Graduate - Any stream

• Experience: 1-3 years in hospital / clinic / any front desk

• Must know: basic computer, MS Excel, Gujarati, Hindi, and English speaking

• Good communication, polite nature, and ability to handle rushes

• Honesty in cash handling is a MUST.

Pay: From ₹20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time

Education:

• Bachelor's (Preferred)

Experience:

• Front desk: 2 years (Required)

Work Location: In person