Front Office Assistant

• Check-in and check-out: Front Desk Associates handle the guest check-in and check-out process. This involves verifying guest information, providing room keys, and processing payments.
• Customer assistance: They address guest inquiries, resolve complaints, and offer information about hotel amenities, local attractions, and services.
• Reservations management: Maintaining and managing reservations and conference bookings, including modifications and cancellations, is a part of their daily duties.
• Record keeping: Accurate logging of guest information and transactions in the hotel management system.
• Billing and payments: Processing guest bills and payments, ensuring accurate and timely transactions.
• Communication: Coordinating with other hotel departments (e.g., housekeeping, maintenance) to fulfill guest requests and ensure smooth operations.
• Key management: Safeguarding and managing room keys to ensure guest security.
• Emergency procedures: Being familiar with and executing emergency procedures, such as fire alarms or medical emergencies.

Pay: From $24.00 per hour

Expected hours: No more than 30.0 per week

Benefits:

• Employee discount

Work Location: In person