Front Office Assistant

Welcome guests warmly and assist with check-in and check-out procedures.

Handle guest inquiries, complaints, and requests promptly and professionally.

Provide information about hotel facilities, services, and local attractions.

Manage room reservations, cancellations, and modifications.

Maintain accurate records of guest information and billing.

Coordinate with housekeeping and other departments to ensure smooth operations.

Answer phone calls and emails courteously and efficiently.

Process payments, issue receipts, and manage cash/credit transactions.

Ensure the front desk area is tidy, organized, and presentable.

Assist in training new front office staff when required.

Report any maintenance or safety issues to the relevant department.