Front Office Assistant

About the Role

Join the dynamic team at Sunway Hotel Big Box as a Front Office Assistant. This full-time role is based in Iskandar Puteri, Johor, and plays a key role in delivering exceptional guest experiences by providing efficient, professional, and friendly front desk services while ensuring smooth daily front office operations.

What You'll Be Doing

• Welcoming guests upon arrival and ensuring a warm, professional, and memorable first impression
• Handling guest check-ins and check-outs efficiently in accordance with hotel standards and procedures
• Managing room reservations, guest inquiries, and special requests accurately and promptly
• Providing information about hotel facilities, services, promotions, and local attractions
• Handling guest feedback, concerns, and complaints professionally, ensuring timely resolution and guest satisfaction
• Coordinating with Housekeeping, Engineering, Security, and other departments to ensure seamless guest experiences
• Processing payments, maintaining accurate billing records, and handling cash and credit card transactions
• Answering telephone calls, emails, and other communication channels in a courteous and timely manner
• Assisting with daily administrative duties and maintaining accurate guest records in the hotel management system
• Supporting upselling initiatives and promoting hotel services and facilities
• Ensuring compliance with hotel policies, procedures, and service standards
• Maintaining a clean, organized, and welcoming front office environment

What We're Looking For

• Previous experience in Front Office, Guest Services, Customer Service, or hospitality-related roles is an advantage
• Excellent communication and interpersonal skills in English and Bahasa Malaysia
• Strong customer service orientation with a passion for creating memorable guest experiences
• Good problem-solving skills and the ability to remain calm under pressure
• Basic computer literacy and familiarity with hotel property management systems will be an advantage
• Ability to work independently and as part of a team in a fast-paced environment
• Willingness to work on shifts, including weekends and public holidays
• Positive attitude, professional appearance, and strong attention to detail
• Diploma in Hospitality Management, Tourism, or a related field is an added advantage

What we offer

At Sunway Hotel Big Box, we are committed to providing a rewarding and fulfilling work environment. In addition to a competitive salary, employees enjoy benefits such as medical coverage, training and development opportunities, and staff discounts on hotel stays. Our supportive culture and emphasis on work-life balance make us an excellent place to grow your career in hospitality.

About us

Sunway Hotel Big Box is a modern and vibrant hotel located in the heart of Iskandar Puteri, Johor. As part of the Sunway Group, we are dedicated to delivering exceptional hospitality experiences, with a strong focus on innovation, sustainability, and community engagement.

Apply now and be part of shaping the future of hospitality with us.