Front Office Assistant

About the role

Mainly station at front desk to provide courteous and efficient services to guests especially upon check in, check out and during their stay. Handle enquiry by e-mail, telephone and fax. Customer service and product knowledge are the keys to ensure guest satisfaction. Practically cover overall operation of the front office department and adhere to the high-quality standard of service required by the management.

Key responsibilities

• Come in at least 15 minutes earlier to attend daily department briefing and hand over shift
• Take over from previous shift (for cashier)
• Count float money (both FOA must be present); any shortage or excess cash must be recorded and acknowledged by FOA & FOM
• Follow up on arrival & departure guest such as special request & arrangement
• Read log book for daily updates
• Cashiering - during every shift there is 1 cashier while the others will resume duty as usual; any deposit and payment must be handed over to cashier without fail
• Check arrival and departure of the day