Front Office Assistant

1.      To assign rooms according to guest requirements.

2.      To check daily guest arrival and departure list.

3.      To update room status hourly as per the Housekeeping report.

4.      To receive and assist VIP guests in their registration upon check in.

5.      To greet waiting guests during check-in and check-out and offer assistance to avoid any delays.

6.      To arrange guest amenities to be delivered to VIP guests.

7.      To ensure that all group master folios are checked daily for their accuracy.

8.      To ensure attendance at work is per the duty roster and be punctual for arrival at the workstation at least 5 minutes early.

9.      To attend to all on the job training sessions.

10.  To report any irregularities to the FOS / FOE immediately.

11.  To prepare the daily reports accordingly as per the overnight shift requirements and coordinate with another department where required.

12.  To be able to handle guests’ inquiries, requests and complaints in a professional manner.

13.  To be very familiar with the various types of rooms, their locations and the respective rates.

14.  To perform other duties set by the Company or its direct superiors which are not in the job description in emergency circumstances.

15.  To keep all building premises and related working areas in clean and safe condition constantly.

16.  Constantly comply with hotel policies, procedures, rules and regulations.