Front Office Assistant

Front Office Assistant
Howard Johnson by Wyndham Kuala Lumpur 118
Location: Kuala Lumpur
Salary: From RM2,000 per month

About the Role

We are looking for a friendly and professional Front Office Assistant to support our hotel’s daily front desk operations. The successful candidate will provide excellent guest service, handle check-ins and check-outs, and ensure a smooth and welcoming experience for every guest.

Key Responsibilities

• Handle guest check-ins and check-outs accurately and efficiently.
• Manage room reservations, amendments, cancellations, and guest enquiries.
• Provide information about hotel facilities, services, and nearby attractions.
• Handle telephone calls, emails, and guest requests professionally.
• Process guest payments, deposits, refunds, and billing in accordance with hotel procedures.
• Maintain accurate guest records and update the hotel’s property management system.
• Coordinate with Housekeeping and Maintenance regarding room readiness and guest requests.
• Respond to guest complaints promptly and escalate issues when necessary.
• Prepare shift reports, reconcile cashier transactions, and provide proper handovers.
• Maintain a clean, organised, and presentable reception area.
• Follow hotel procedures for guest privacy, security, and key card issuance.

Requirements

• SPM, Certificate, or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
• Minimum 1–2 years of experience in front office, reception, or customer service.
• Hotel knowledge and previous hotel front office experience are preferred.
• Familiarity with hotel reservation procedures and property management systems is an advantage.
• Good communication skills in English and Bahasa Malaysia.
• Pleasant personality, professional appearance, and a strong customer service attitude.
• Basic computer skills and confidence in handling payments and billing.
• Able to multitask, work independently, and collaborate with other departments.

How to Apply

Apply through Indeed or send your updated resume, expected salary, and notice period to [email protected].

For enquiries, contact +60 18-626 2869.

Pay: From RM2,000.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person