FRONT OFFICE ASSISTANT

Responsible in the overall care, hospitality and service given to our customers through out their stay.

• Ensure our customers receive a fast, efficient check-in and check -out.
• Ensure all customer queries or requests are handled in a polite and efficient manner.
• Be conversant with the OPERA System to ensure that all postings are keyed in correctly.
• Ensure sales attitude are applied at all times and maintain awareness of all sales opportunities within the Hotel.
• Ensure a high level of product knowledge of the Hotel and local area.
• Ensure a high level of customer service is consistently maintained.
• Follow all rules and regulations contained in the Employees Handbook.
• Register guests and assign rooms, accommodate special request whenever possible. Assists in the pre-registration and blocking o reservations when necessary.
• Stay up-to-date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments.
• Posses a through knowledge of credit and check cashing policies and procedures and adhere to them.
• Develop a through knowledge of room rack, room locations, types of rooms.
• Promptly notify Housekeeping of all check- outs; also inform Housekeeping of late check -outs, early check-ins, special request and day use rooms.
• Develop a working knowledge of the Reservation department; take same day reservations and future reservations when necessary. Know cancellation procedures.
• Understand and use proper mail, package and message handling procedures.
• Attend department meetings. Be aware of the daily activities and meetings taking place in the hotel.
• Know all safety and emergency procedures and how to act upon them. Be aware of accident prevention policies.
• Update room status regularly.
• Maintain the cleanliness and neatness of the front desk area. Utilize free time cleaning and tidying work areas.
• Identify group arrivals and arrival times and prepare accordingly.
• Identify any special requests and handle it.
• . Be vigilant for counter fit currency.
• Ensure all charge vouchers billed to room folios are entered to folio by checking with the computer.
• Posting to the appropriate folio for cash received in payment of room accounts.
• Obtain approval code from the credit card before posting credit card charges to appropriate folios.
• To perform any additional duties and responsibilities as instructed by the Assistant Manager or the Front Office Manager.

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM1,900.00 per month

Benefits:

• Maternity leave
• Meal provided
• Parental leave
• Professional development

Ability to commute/relocate:

• Melaka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Hospitality: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person