Front Office Assistant

Job Summary

We are seeking a dynamic and organized Front Office Assistant to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks with precision and professionalism. Your energetic approach will help create a welcoming environment, streamline clinic operations, and ensure accurate management of medical records and billing processes. This paid position offers an exciting opportunity to develop your skills in medical office management within a fast-paced healthcare setting.

Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression while managing check-in and check-out procedures efficiently.
• Answer incoming phone calls with professionalism, providing information or directing calls to appropriate staff members using proper phone etiquette.
• Schedule patient appointments accurately utilizing electronic Athenahealth scheduling system.
• Collect and verify insurance information, including health insurance knowledge related to Medicare, HIPAA compliance, and health information management policies.
• Assist with medical billing and coding tasks, including CPT coding, ICD-9/10 coding, and documentation review to support accurate claims processing.
• Maintain and organize medical records in Electronic Health Records (EHR) system, ensuring confidentiality and compliance with clinical confidentiality policies.
• Perform clerical duties such as filing, data entry (including 10 key typing), document scanning, and managing patient files with attention to detail.
• Support clinical staff by preparing care plans documentation and ensuring all administrative support tasks are completed promptly.

Experience

• Prior experience working in a medical office environment or healthcare setting is highly preferred.
• Demonstrated proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
• Strong knowledge of medical terminology, health insurance procedures, and clinical confidentiality policies.
• Bilingual abilities are a plus to effectively serve diverse patient populations.
• Experience with medical billing, coding (ICD-10), documentation review, and health information management is desirable.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and familiarity with office equipment.
• Proven customer service skills combined with effective phone communication and professional demeanor in a front desk role.
• Clinic or dental office experience is advantageous for understanding clinical workflows and patient care processes.

Join us to be part of a dedicated team committed to delivering outstanding healthcare experiences! This position offers an engaging environment where your organizational skills and compassionate approach will make a meaningful difference in patients’ lives every day.

Pay: $18.50 - $21.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Work Location: In person