Front Office Assistant

• Greet and welcome guests in a warm and professional manner.
• Assist with check-in and check-out procedures.
• Handle guest enquiries regarding rooms, hotel facilities, restaurant, banquet services, and other hotel services.
• Answer and transfer telephone calls professionally.
• Assist guests with luggage and other basic requirements when necessary.
• Coordinate with Housekeeping, F&B, Maintenance, and other departments for guest requests.
• Maintain accurate guest records and update relevant information in the hotel system.
• Assist in handling room reservations and guest requests.
• Receive and relay guest messages accurately.
• Handle guest complaints politely and report serious issues to the Front Office Manager.
• Ensure the reception area is clean, organized, and presentable at all times.
• Assist in maintaining proper documentation and front office records.
• Follow hotel SOPs, grooming standards, and guest service procedures.
• Maintain confidentiality of guest information.
• Support the Front Office team during busy periods, events, and peak hours.
• Perform any other duties assigned by the Front Office Manager or Management.

Pay: ₹10,000.00 - ₹16,000.00 per month

Benefits:

• Food provided

Work Location: In person