THE STRAITS HOTEL & SUITES SDN. BHD.
Front Office Assistant
11 days ago
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Important information
Contract type:
Permanent
Location:
Malacca, Malaysia
Work mode:
Onsite
Published on:
12 October 2026
What they need
About the role
A front desk position in a hotel environment responsible for guest services, reservations, billing, problem-solving, and coordination with other departments.
Key responsibilities
- Welcome guests with a friendly attitude, handle check-ins and check-outs, and issue room keys
- Answer phone calls and emails, take room bookings, and update reservation systems
- Process cash, credit card, and room charges, and explain bills to guests
- Listen to guest complaints and find quick solutions or get help from a manager
- Share information with housekeeping about clean rooms and report maintenance issues
About you
- Minimum high school diploma or SPM
- Past customer service or hotel front desk experience
- Good computer skills, including Microsoft Office and Hotelx system
- Friendly and clear speaking voice, good listening skills, and strong writing skills
- Ability to work flexible shifts, including weekends, holidays, and nights
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