Front Office Assistant

The Front Office Assistant serves as the primary point of contact for guests during their stay. Responsible for delivering exceptional hospitality, this role oversees smooth check-in and check-out procedures, manages reservations, answers guest inquiries, processes payments, and resolves concerns promptly. The Front Office Assistant plays a vital role in maintaining the hotel's professional image and ensuring guest satisfaction.

Key Responsibilities1. Guest Service & Reception

• Check-In & Check-Out: Greet incoming guests, verify identities and booking details, assign rooms, issue room keys, and handle departing guest check-outs accurately.
• Guest Assistance: Provide information about hotel amenities, room features, dining options, local attractions, and transportation.
• Complaint Resolution: Handle guest requests, complaints, or special needs courteously, escalating unresolved matters to management when necessary.

2. Operations & Reservations

• Reservation Management: Process phone, online, and walk-in reservations, ensuring room availability and rates are accurately updated in the Property Management System (PMS).
• Interdepartmental Coordination: Liaise regularly with Housekeeping regarding room status and Maintenance for quick repairs in guest rooms or common areas.
• Key & Luggage Control: Maintain key safety procedures and assist guests with baggage handling or storage.

3. Billing & Cashiering

• Transaction Processing: Process payments (cash, credit card, or digital payments), verify credit card details, and issue accurate billing folios.
• Shift Reconciliation: Maintain and balance the cash float at the start and end of each shift, preparing daily revenue summaries and audit reports.

4. Safety & Standards

• Maintain a clean, organized, and presentable front desk and lobby area.
• Adhere strictly to hotel safety, guest privacy, and emergency response procedures.

Pay: ₹8,300.00 - ₹20,000.00 per month

Work Location: In person