Front Office Assistant

Location: Pico Rivera, CA
Job Type: Full-Time

About Us

Southern California Medical Center (SCMC) is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality, compassionate healthcare services to our community. We are seeking a dependable and patient-focused Full-Time Front Office Assistant to join our Pico Rivera clinic team.

Job Summary

The Front Office Assistant will support daily clinic operations by providing excellent customer service to patients, assisting with front desk duties, and ensuring a smooth patient experience from check-in to check-out. The ideal candidate is organized, professional, and comfortable working in a fast-paced medical environment.

A Medical Assistant certificate is preferred but not required. We welcome candidates who have strong customer service skills and an interest in growing within the healthcare field.

Essential Duties & Responsibilities

• Greet and assist patients in a friendly and professional manner
• Check patients in and out for appointments
• Verify patient demographic and insurance information
• Schedule and confirm patient appointments
• Answer incoming phone calls and assist with patient inquiries
• Collect and update patient information in the electronic health record (EHR) system
• Maintain accurate documentation and ensure patient confidentiality in accordance with HIPAA regulations
• Collect copayments and assist with front office administrative tasks
• Coordinate with clinical staff to support efficient patient flow
• Assist with medical records requests and other clerical duties as needed
• Provide excellent customer service to patients, families, and clinic staff

Qualifications

Required:

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to multitask and work effectively in a busy clinic environment
• Basic computer skills and ability to learn electronic health record systems
• Professional, dependable, and team-oriented attitude

Preferred:

• Medical Assistant certificate
• Previous healthcare or front office experience
• Bilingual in English/Spanish preferred
• Experience working in a community health center or medical office setting

Schedule

• Full-Time position
• Schedule will be discussed during the interview process
• Must be available to support clinic operational hours

Apply today to join our team and make a difference in the communities we serve!

Pay: $22.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Medical receptionist: 2 years (Required)

Language:

• Spanish and English (Required)

Work Location: In person