Front Office Assistant

Front Office Assistant – (15 vacancy) Urgent Hiring / Immediate Start

Key Responsibilities

• Greet and welcome guests in a professional and friendly manner
• Handle guest check-in and check-out processes efficiently
• Manage room reservations, walk-ins, and room assignments
• Respond to guest enquiries via phone, email, or in person
• Assist guests with requests, transportation arrangements, and local information
• Handle guest complaints promptly and professionally
• Process payments (cash, credit card, and e-wallet) accurately
• Maintain guest records and transactions using Property Management System (PMS)
• Coordinate with housekeeping and maintenance teams for smooth operations
• Ensure the front desk area is clean, organized, and presentable at all times

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Job Requirements

• Minimum SPM / Diploma in Hospitality or related field
• Able to communicate in Bahasa Malaysia and English (Mandarin is an added advantage)
• Basic computer skills; experience with PMS is preferred
• Good communication and interpersonal skills
• Pleasant personality with strong customer service mindset
• Willing to work rotational shifts (morning / evening / night), including weekends and public holidays
• Fresh graduates are encouraged to apply
• Candidates with relevant experience will have an added advantage
• Able to start immediately is highly preferred
• Working Distant to LRT & MRT Station