Front Office Assistant

About the role

We are seeking a friendly and customer-focused Front Office Assistant to join our team at the SWAN GARDEN RESORT HOTEL MELAKA. In this full-time role, you will be responsible for providing excellent guest services and ensuring a seamless hotel experience for our valued customers.

Working Hours & Conditions

• Shift Work: Must be able to work rotating shifts, including mornings, evenings, and nights.
• Weekends & Public Holidays: Availability to work weekends and public holidays is required.
• Physical Requirements: Ability to stand for extended periods and perform light administrative tasks.
• Environment: Fast-paced hotel environment with occasional high guest volumes.

What you'll be doing

• Greeting and welcoming guests upon arrival, and ensuring a positive first impression
• Handling guest check-ins and check-outs efficiently and professionally
• Answering and managing incoming calls and inquiries from guests
• Assisting guests with their requests and queries, and providing recommendations on local attractions and amenities
• Maintaining a clean and organized front desk area
• Performing other administrative duties as required to support the front office operations

What we're looking for

• Previous experience in a customer service or hospitality role, preferably in a hotel or resort setting
• Strong communication and interpersonal skills, with the ability to interact with guests in a friendly and professional manner
• Excellent problem-solving and decision-making skills to handle guest inquiries and requests
• Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively in both languages.
• Familiarity with hotel reservation systems and front office software
• A positive attitude and a commitment to providing exceptional customer service

What we offer

At SWAN GARDEN, we are dedicated to creating a supportive and enriching work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of benefits to support your well-being.

About us

SWAN GARDEN RESORT HOTEL MELAKA, offering a comfortable and relaxing stay for both leisure and business travellers. With our commitment to exceptional service and attention to detail, we strive to make every guest's experience a memorable one.

Apply now to join our team and be a part of our exciting journey.