Front Office Assistant

The Front Office Assistant serves as the first point of contact for guests, ensuring a welcoming and professional experience. This role involves greeting guests, handling check-in and check-out procedures, managing reservations, and addressing guest inquiries and concerns in a timely and courteous manner.

Key Responsibilities:

• Greet and welcome guests as they arrive at the hotel.
• Perform check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints professionally.
• Answer incoming calls and manage reservations via phone, email, or booking systems.
• Coordinate with housekeeping and other departments to ensure guest needs are met.
• Process payments, issue room keys, and manage billing and invoices.
• Maintain the front desk area in a neat and organized manner.
• Keep accurate records of room availability and guest accounts.

Job Type: Full-time

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person