Front Office Assistant/ Customer Service Executive

Office Coordinator & Customer Service Executive

Manu Tiling — Delhi

We are looking for a highly organised, proactive, and customer-focused Office Coordinator & Customer Service Executive to manage day-to-day office operations and serve as the first point of contact for our customers.

The ideal candidate will be confident communicating with customers, coordinating with internal teams, following up on orders and deliveries, and ensuring that daily office processes run smoothly.

What you'll do

• Manage daily office administration, coordination, and internal communication
• Handle customer enquiries by phone, email, WhatsApp.
• Act as the first point of contact for customer queries and provide timely, professional responses
• Track orders from confirmation through to delivery and keep customers updated
• Handle delivery-related queries, delays, damages, shortages, and other customer concerns
• Coordinate with customers and internal teams to resolve issues quickly and effectively
• Follow up on deliveries, samples, and customer requests
• Maintain accurate customer records, order details, databases, and office documentation
• Monitor emails, calls, WhatsApp messages, and other customer communications
• Ensure customer complaints and service issues are properly recorded and followed through to resolution
• Maintain organised filing and documentation systems
• Assist management with reports, follow-ups, data entry, and other administrative tasks
• Identify gaps in day-to-day processes and suggest ways to improve efficiency and customer experience
• Ensure all customer interactions are handled professionally and promptly

What you'll bring

• 3+ years of experience in office coordination, administration, customer service, or a similar role
• MBA degree preferred
• Excellent written and verbal communication skills
• Strong customer-handling and interpersonal skills
• Excellent organisational skills and attention to detail
• Ability to manage multiple tasks and priorities simultaneously
• Strong follow-up skills and a proactive approach to getting things done
• Comfortable communicating with customers and delivery partners
• Good problem-solving and decision-making abilities
• Proficiency in MS Office, Excel, email, and WhatsApp
• Ability to maintain accurate records and handle documentation efficiently
• Professional, confident, and courteous manner
• Ability to work independently as well as as part of a team
• Willingness to take ownership of tasks and see them through to completion

What we offer

• A professional and collaborative working environment
• Opportunity to work across customer service, administration, sales support, and operations
• A role with responsibility and scope to grow within the company
• Opportunity to develop strong knowledge of the tiling, flooring, and building materials industry

Location: Delhi
Experience: 3+ years
Qualification: MBA preferred

WhatsApp CV first then call - 98105 02897

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person