FRONT OFFICE ASSISTANT I

SUMMARY OF POSITION:

The Front Office Assistant I will perform a variety of general clerical duties and special projects.

ESSENTIAL JOB FUNCTIONS:

• Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.

• Schedules appointments for patients.

• Answers phone calls and responds to requests appropriately.

• Calls patients and reminds them of upcoming appointment.

• Verifies/updates patient insurance and billing discrepancies.

• Informs and refers patients of the NEMS’ services and programs.

• Conducts periodic updates of demographic and financial data.

• Transfers triage patients to Medical Clinic team.

• Receives, sorts, and routes daily mail.

• Prepares and sends out mailings.

• Assists in outreach projects.

• Covers staff members at other clinic sites.

• Submits all PCP change requests in EHR for approval

• Checks, responds, and forwards, if necessary, in order to close out patient portal message

• Rotates to other clinic sites or medical departments as required.

• Performs other job duties as required by manager/supervisor.

• Completion of a high school certificate or equivalent required.

• Must be proficient in computers.

• Must be detail oriented.

• Prior customer service experience preferred.

• Prior experience in a medical field is a plus.

LANGUAGE:

• Must be able to fluently speak, read and write English.
• Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages may be required depending on location.
• Fluency in other languages are an asset.

STATUS:

• This is an FLSA non-exempt position.
• This is not an OSHA high-risk position.
• This is a Full Time position.

NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).