FRONT OFFICE ASSISTANT (MALAYSIAN)

Join Our Hospitality Team!

We are looking for a friendly, professional, and customer-oriented Hotel Front Desk Executive to be the face of our hotel. If you enjoy interacting with people, providing excellent guest experiences, and working in a dynamic hospitality environment, we'd love to hear from you.Job Responsibilities

• Handle guest check-in and check-out procedures efficiently and professionally.
• Manage reservations through phone calls, emails, walk-ins, and online booking platforms.
• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Register guests and verify booking details, identification, and payment information.
• Provide accurate information regarding room types, rates, hotel facilities, services, and local attractions.
• Process guest payments and issue invoices/receipts accurately.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and maintained to hotel standards.
• Monitor room availability and update reservation records in the hotel management system.
• Confirm group bookings and coordinate special arrangements, meetings, and event requirements.
• Promote and upsell room upgrades, hotel packages, and additional services.
• Maintain accurate records of guest information, bookings, and payments.
• Ensure compliance with hotel policies, operational procedures, and service standards.

Requirements

Qualifications

• Minimum SPM, Certificate, Diploma, or equivalent qualification.
• Previous experience in hotel front office, guest services, customer service, or receptionist roles is preferred.
• Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.

Skills & Experience

• Experience with hotel reservation systems such as Ezee Absolute, Ezee FrontDesk, or similar PMS software is an advantage.
• Familiarity with OTA platforms such as Booking.com, Agoda, Expedia, and Traveloka.
• Good communication skills in English and Bahasa Malaysia.
• Ability to communicate in Mandarin will be an added advantage.
• Strong customer service and problem-solving skills.
• Good computer literacy and proficiency in Microsoft Office applications.
• Ability to multitask and work effectively under pressure.
• Willingness to work on rotating shifts, weekends, and public holidays.

Employee Benefits

✅ EPF, SOCSO & EIS Contributions
✅ Annual Leave & Medical Leave
✅ Public Holiday Entitlement
✅ Uniform Provided
✅ Training & Career Development Opportunities
✅ Performance Incentives & Bonus (subject to company policy)
✅ Friendly and Supportive Working Environment

Working Hours

• Rotational Shift Schedule
• 6 Days Work Week
• Morning, Afternoon, and Night Shifts (if applicable)

Why Join Us?

• Career advancement opportunities within a growing hospitality company.
• Supportive management team and positive workplace culture.
• Opportunity to gain valuable experience in hotel operations and guest services.
• Competitive salary and employee benefits.