Front Office Assistant Manager

Summary

• To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary.

• To ensure implementation of strict control of room keys and to assist in securing external guest accommodation overbooking situations.

• Ensure public areas are clean and up to standard.

• To work closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance.

• Liaises and organises with Housekeeping Department that the established cleaning schedules for guests' in - house and arrivals are strictly adhered to.

• Coordinates all Repair and Maintenance and reports maintenance job orders.

• Understands rate structure and promotional rates available.

• Ensures that all guest details are entered correctly in accordance with the principles of clean data.

• To be aware of new market trends and service(s) offered by competitor hotels and the industry in general “be one step ahead “where appropriate.

• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management

• Has minimum 2 (Two) years experience in a similar position, 5 (five) stars in International Hotel Chain.

• Excellent English skills and guest service mindset.