Front Office Assistant- West Campus

Job Descriptio:

Job Location: Amana Academy West Campus

Job Title: Front Desk Assistant

Department: Operations

Reports To: Operations Manager

Status: Full Time Exempt

Work Schedule: 190 work days

Start Date: November 2026

About Amana:

Amana Academy is seeking staff with a sense of adventure and curiosity to work in a diverse, supportive and collaborative environment with a “We are Crew” mindset. Established in 2005, our demonstrated track record of empowering students to do more than they think possible has resulted in Amana being among the most well-regarded public charter schools in the state of Georgia.

We use the Harvard-based model as the foundation for our cross-curricular STEM program powered by design thinking. EL provides a holistic framework for measuring student success, placing as much emphasis on character development and quality craftsmanship as it does on academic achievement.

Our flagship campus is located in Alpharetta and is authorized by Fulton County Schools and the Georgia Department of Education. It is open to students in grades K-8 who reside in the Fulton County Schools district. Our West Atlanta campus, opened in August 2022, is located in Smyrna and is authorized by the State Charter Schools Commission. It serves students in grades K-7 residing in the state of Georgia, and is planned to expand each year. Both campuses are tuition-free, public charter schools. .

POSITION SUMMARY:

Supports with the movement of students across campus due to late arrivals, early dismissals, and other needs. Assists with overall management of the front office such as managing visitor check in, routing incoming calls, and providing administrative support. Assists with the school lunch program when needed.

ESSENTIAL DUTIES

• Maintains a consistently positive impression of the school by welcoming parents and visitors and responding to their needs quickly
• Greet all parents, students, vendors, and guests warmly, verify identification, issue visitor badges, and monitor front entry system
• Answer telephone systems, take accurate messages, screen and route calls, and assist distribute daily mail or deliveries
• Assist with student attendance tracking, early dismissals, and late arrivals, and bus transportation.
• Walking students between the campus main building and modular buildings
• Assist with walking students from modular buildings to front office for early dismissal or clinic visits
• Manages inventory of office supplies required for area of responsibility (e.g., photocopy supplies, office supplies, etc.) and orders additional materials as required within budget parameters
• Maintains safety protocols and procedures in front lobby

ADDITIONAL RESPONSIBILITIES

Lunch Assistance Duty:

• Assists with distributing preordered meals to students and staff
• Monitor students in the cafeteria and designated eating areas to maintain a safe, orderly, and positive environment

WHAT YOU NEED TO SUCCEED...

MINIMUM QUALIFICATIONS:

Education: High school diploma or GED required; associate degree or specialized clerical training preferred.

Experience: 1 to 3 years active experience working in front desk, customer service, or general office experience; school or public sector background preferred.

Knowledge/Skills/Abilities:

• Proficiency in standard office software (Microsoft Office, Google Workspace, multi-line phones, copiers); strong interpersonal and de-escalation communication skills.
• Exceptional interpersonal, oral, and written communication skills.
• Ability to interact compassionately with visitors, parents and children and de-escalate stressful situations with parents.

ENVIRONMENT

• Amenities include:
• Walking Trails
• An outdoor classroom
• May require work in inclement weather
• Staff must be comfortable working in a fast paced, often standing environment
• Staff must possess and demonstrate an innate comfort with flexibility and being able to adapt to new circumstances.

PHYSICAL DEMANDS:

• Routine physical activities associated with normal office environment
• Ability to lift and carry 30-50 pounds with assistance
• Ability to push or pull a maximum of 50 pounds
• May require stooping or crouching

BENEFITS: Included

This document provides descriptive information about the above Amana Academy position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Amana Academy reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Job Type: Full-time

Pay: From $29,000.00 per year

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person