Front Office Assistant/Reservation Assistant

• Register guest and assign rooms. Accommodates special requests whenever possible.

• Assist in pre-registration and blocking of rooms for reservations

• Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures

• Understands room status and room status tracking

• Knows room locations, types of rooms available, and room rates

• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel

• Knows the location and types of available rooms as well as the activities and services of the property

• Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms

• Possesses a working knowledge of the reservation department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes

• File room keys (only for manual room key hotels)

• Knows how to use front office equipment

• Uses proper telephone etiquette

• Maintains cleanliness and neatness of the front desk area

• Complete tasks assigned on time

• Perform any other duties as required by the Management from time to time

Job Type: Full-time

Pay: RM1,700.00 per month

Benefits:

• Additional leave
• Health insurance
• Meal provided
• Opportunities for promotion