Front Office Associate

Key Responsibilities:

Guest Check-In and Check-Out:

• Greet guests warmly upon arrival and ensure a smooth check-in process.
• Handle check-out procedures, including processing payments and providing receipts.
• Assist with reservations, cancellations, and any other booking-related inquiries.

Customer Service:

• Respond promptly and effectively to guest inquiries, requests, and complaints, ensuring high levels of customer satisfaction.
• Provide guests with accurate information regarding hotel services, local attractions, transportation, and amenities.

Front Desk Operations:

• Manage the front desk by answering phones, directing calls, and managing guest records.
• Maintain up-to-date guest information in the hotel’s property management system.
• Ensure that all guest interactions are professional and courteous, both in-person and over the phone.

Room Assignment & Upgrades:

• Assign rooms based on guest preferences and availability.
• Offer room upgrades and special promotions as appropriate.

Security & Compliance:

• Follow security procedures for guest check-in/check-out and ensure the safety of all guests.
• Ensure compliance with hotel policies, health and safety regulations, and local laws.

Collaboration & Communication:

• Work closely with housekeeping and other departments to ensure room availability and guest satisfaction.
• Communicate guest feedback to relevant departments for immediate action or improvement.

Administrative Tasks:

• Assist with administrative duties, such as updating guest profiles, generating reports, and managing inventories.
• Handle cash and other payments accurately.