Front Office Associate

KINN is Singapore’s first truly boutique capsule hotel, and a hospitality experience like no other. Housed in a unique Brutalist building, and with its delightful contrast of historical charm and pulsating nightlife, guests are in for a treat at KINN’s first ever outlet at South Bridge Road, with its fantastic location surrounded by historical sights and an electric nightlife.

Our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

Your position as a full-time Front Office Associate is to serve as our guests’ main point of contact and manage all aspects of their accommodation. Serving as KINN’s ambassador, you will be instrumental in creating an enjoyable and memorable stay for our guests, and to show them the full KINN experience.

Key Responsibilities

• Perform check-in and check-out duties in accordance to the Hotel’s P&P Standards

• Update guest information into Hotel PMS system

• Filing of guest registration cards into Guest In-House folders for check-in guest

• Filing and storage of guest registration cards for check out guests

• Checking and charging of daily arrivals, guest in-house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards

• Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals

• Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas etc

• Check pantries and topping up of pantry amenities

• Preparing and sending of daily hotel reports to relevant parties nightly

• Any other duties as assigned

Key Requirements

• Independent and adaptable
• Self-confident and makes an effort to be well-groomed and tidy
• Excellent communication and organizational skills
• Fluent in English as communication with international guests is expected
• Previous work experience as a hotel front desk agent, receptionist or similar role is preferred, but will train the right person.
• Commitment to work a 5 day work week including shifts and weekends.
• Experience with property management and digital softwares such as CloudBeds or Opera will be a huge plus!
• Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage