Front Office Associate

Roles and Responsibility

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guests' needs and concerns.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Coordinate with other departments to ensure seamless service delivery.
• Handle cash, credit, or check transactions accurately and efficiently.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in front office operations, preferably in the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Familiarity with point-of-sale systems and basic computer applications.
• Ability to maintain confidentiality and handle sensitive information.