Front office associate

Job Summary

We are looking for a professional and customer-focused Guest Relations Officer / Front Office Associate to be the first point of contact for our clients and visitors. The role involves managing front-office operations, handling customer enquiries, coordinating with internal teams, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Welcome and attend to customers, visitors, and walk-in enquiries in a professional manner.
• Understand customer requirements and direct them to the appropriate department or team member.
• Handle incoming calls, emails, WhatsApp enquiries, and general customer queries.
• Provide accurate information regarding company services, travel products, processes, and ongoing offers.
• Coordinate with Sales, Visa, Ticketing, Holidays, Finance, and Operations teams for customer requirements.
• Maintain records of walk-in customers, enquiries, appointments, and visitor details.
• Follow up on customer enquiries and ensure timely responses.
• Schedule appointments and coordinate meetings with relevant team members.
• Assist customers with basic documentation and process-related requirements.
• Handle customer complaints or concerns professionally and escalate unresolved matters to the appropriate authority.
• Maintain the reception/front-office area in a professional and presentable manner.
• Ensure proper communication and coordination between customers and internal departments.
• Maintain confidentiality of customer and company information.
• Support branch-level administrative activities whenever required.
• Ensure adherence to company policies, SOPs, and customer service standards.

Key Skills & Competencies

• Excellent verbal and written communication skills.
• Pleasant personality with strong customer-handling skills.
• Good interpersonal and coordination abilities.
• Strong listening and problem-solving skills.
• Ability to handle multiple customers and tasks efficiently.
• Professional telephone and email etiquette.
• Basic knowledge of MS Office and CRM systems.
• Good organizational and follow-up skills.
• Ability to remain calm and professional while handling difficult customers.
• Strong attention to detail and accuracy.

Pay: ₹8,086.00 - ₹23,858.59 per month

Work Location: In person