S
Sotogrande Hotel and Resort Group
Front Office Associate
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱187,200 – ₱196,560 / year
Location:
Cainta, Rizal, Philippines
Work mode:
Onsite
Published on:
18 August 2026
What they need
- Welcome guests in a friendly and professional manner.
- Perform guest check-in and check-out efficiently.
- Verify guest information and process payments.
- Answer phone calls and respond to emails and guest inquiries.
- Manage room reservations, cancellations, and modifications.
- Provide information about hotel facilities, services, and local attractions.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Resolve guest complaints promptly and professionally.
- Maintain accurate guest records using the hotel's property management system (PMS).
- Handle cash, credit card transactions, and prepare daily reports.
- Ensure the front desk area remains clean, organized, and welcoming.
- Follow hotel policies, safety procedures, and confidentiality standards.
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