Front Office Associate

The Front Office Associate serves as the first point of contact and the welcoming face of Roopal Residency. In this role, you will manage front desk operations, ensure seamless guest check-ins and check-outs, and provide exceptional, prompt service to create a welcoming and professional atmosphere for all our guests.

Key Responsibilities:

• Execute guest check-in and check-out procedures smoothly and efficiently following hotel SOPs.
• Greet all guests warmly and provide courteous, prompt service throughout their stay.
• Manage front desk operations, including handling the hotel Property Management System (PMS) accurately.
• Handle guest inquiries, coordinate reservations, and manage room allocations effectively.
• Answer and route telephone calls with proper etiquette and professionalism.
• Coordinate billing, process payments, and maintain accurate cashiering records.
• Address guest complaints calmly, initiate service recovery, and escalate complex issues to management.
• Coordinate effectively with Housekeeping and F&B departments for room readiness and guest requests.
• Maintain cleanliness, hygiene, impeccable personal grooming, and professional conduct.
• Maintain necessary front desk reports, shift handovers, and guest records.

Required Skills:

• Guest check-in/check-out procedures.
• Proficiency in Hotel PMS (Property Management Systems) and basic computer skills.
• Excellent verbal and written guest communication.
• Telephone handling and etiquette.
• Reservation coordination and room inventory management.
• Billing, payment processing, and basic cashiering.
• Conflict resolution and service recovery.

Experience:

2 years of experience in Front Office operations. Individuals with relevant practical front desk experience are welcome to apply.

Educational Qualification:

Degree or Diploma in Hotel Management, Hospitality, or a related field is preferred. Graduates with strong communication skills and practical experience will also be considered.

Personal Attributes:

• Exceptional grooming and professional appearance.
• Guest-focused approach with a welcoming demeanour.
• Good communication and active listening skills.
• Positive attitude and strong teamwork.
• Punctuality and ability to work in rotational shifts (including night shifts if required).

Work Location: In person