Front Office Associate

Assist staff with expediting problem payments (eg, problems processing credit card).

• Follow up with guest regarding satisfaction with guest-related issues.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

• Process all payment types such as room charges, cash, checks, debit, or credit.

• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

• Process all check-outs including resolving any late and disputed charges.

• Answer, record, and process all guest calls, messages, requests, questions, or concerns.

• Coordinate with Housekeeping to track readiness of rooms for check-in.

• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

• Cash guests personal checks and travelers checks.

• Review shift logs/daily memo books and document pertinent information in logbooks.

• Count bank at the beginning and end of shift.

• Balance and drop receipts according to Accounting specifications.

• Assist management in training, motivating, and coaching employees; serve as a role model.

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

• Anticipate and address guests service needs.

• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships with others.

• Ensure adherence to quality expectations and standards.

• Stand, sit, or walk for an extended period of time.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

• Perform other reasonable job duties as requested by Supervisors.

• PREFERRED QUALIFICATIONS

  Education: High school diploma or G. E. D. equivalent.

• Related Work Experience: At least 1 year related work experience.

• Supervisory Experience: No supervisory experience.

• License or Certification: None

  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

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