Front Office Associate

QUALIFICATIONS

• Bachelor's Degree in Hotels and Restaurant Management, Tourism, or any equivalent program.
• Preferably with previous customer service experience (hospitality or resort experience).
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Detail-oriented and organized with excellent time management skills.
• Flexible availability, including evenings, weekends, and holidays.

PRIMARY RESPONSIBILITIES

• Handle guest inquiries, reservations, and special requests promptly and courteously.
• Manage front desk operations, including phone calls, emails, and administrative tasks.
• Process payments, update guest accounts, and ensure billing accuracy.
• Address and resolve any guest concerns or issues in a professional manner