Front Office Associate

JOB SUMMARY

The Front Office Associate is responsible for answering internal and external phone calls and attending to queries.

RESPONSIBILITIES

• Print daily reports as reference for the day’s activities such as arrival list, departure list, in-house guest list, VIP list, guest traces and others
• Read the endorsement logbook and attend briefing before shifts
• Check applicable room rates and promos to be offered for the day
• Prepare registration collaterals such as registration cards, breakfast coupons, promotional items and guest amenities
• Request guests to fill out registration card completely to get personal information for hotel reference
• Register guests and assign room to guests
• Issue, secure and control issuance of room keys
• Work in conjunction with the bell staff to assist guests to their rooms
• File, update and store registration cards and its information to the hotel system
• File guest receipts to use as reference of charges upon departure
• Answer various questions and inquiries from guests
• Handle cashiering duties such as checking guest accounts; accept deposits, collect payment, post charges and issue receipts
• Process foreign currency exchange for guests
• Check guest accounts and identify high balances
• Inform guests of high balances and offer pre-settlement
• Balance and ensure that credit card settlements for the day are correctly settled
• Properly endorse, count, receive or turnover cash float and other monetary items to the next shift
• Arrange amenities to be sent to rooms in the absence of a Guest Relation Officer
• Make reservations through phone or at the front desk in the absence of a Reservations Agent
• Run various reports on the computer for night audit
• Perform concierge duties on a situation basis
• Act as support group and guide to Bell Service and Telephone Operator

QUALIFICATIONS

• Graduate of a Bachelor’s degree in Hotel and Restaurant Management, Tourism or equivalent
• Experience as a Front Office Associate in a 3-star-hotel is an advantage
• Fresh graduates may apply
• Possesses excellent communication skills
• Has excellent interpersonal and customer service skills
• Able to interact with customers of different personalities/nationalities
• Can work effectively in a team
• Able to build harmonious working relationship with peers and superiors
• Adaptable and can handle stressful and high pressure situations
• Proficient in MS Office and Google Suite