Front Office Associate

Job Duties & Responsibilities

• Greet guests professionally upon arrival and provide a smooth check-in/check-out process.
• Assist guests with inquiries about hotel services, amenities, and local attractions.
• Handle guest complaints and requests in a prompt and courteous manner.
• Ensure a personalized experience for VIP guests and repeat customers.
• Process room reservations through phone, email, or online booking platforms.
• Maintain accurate guest records, including payment details and special requests.
• Assign rooms based on guest preferences and hotel availability.
• Handle billing, payments, and refunds securely and accurately.
• Prepare daily reports for the front desk and management.
• Ensure all front desk equipment and supplies are well-maintained.
• Handle phone calls, emails, and guest correspondence professionally.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Work closely with concierge and bell staff to facilitate guest services.
• Relay important hotel policies, promotions, and events to guests and staff.
• Maintaining and managing reservations, including modifications and cancellations, is a part of their daily duties.
• Being familiar with and executing emergency procedures, such as fire alarms or medical emergencies.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
• Communicate services and amenities of the hotel to guests.