Front Office Associate

NOW HIRING · PART-TIME

Front Office Associate

Fairfield Inn & Suites by Marriott · North Bay, ON

PART-TIME WEEKENDS REQUIRED NIGHT SHIFTS REQUIRED GUEST SERVICES

ABOUT THE PROPERTY

Fairfield Inn & Suites by Marriott North Bay is a newly built, 92-room property positioned to lead the North Bay hospitality market. With modern amenities — including an indoor pool, fitness centre, executive meeting room, and outdoor patio — and a prime location on the shores of Lake Nipissing, we offer guests and associates alike an exceptional environment.

THE OPPORTUNITY

As a Front Office Associate, you are the first and last impression for every guest. You'll guide guests through every stage of their stay — from warm arrivals to seamless departures — while keeping our front-of-house running with precision and care.

This is a part-time role with real responsibility. Weekend availability and night shift coverage are non-negotiable requirements — these are the moments when a great front office associate truly shines.

WHAT YOU'LL DO

Guest Experience

• Create genuine, memorable welcome moments for every guest

• Register guests, assign rooms, and accommodate special requests

• Handle check-in pre-blocking and VIP preparation

• Process departures accurately and efficiently

• Take and manage reservations; explain cancellation procedures clearly

• Use consultative selling to promote room upgrades and hotel services

Operations

• Post and reconcile charges to guest, master, and city ledger accounts

• Maintain current room status reports with housekeeping

• Coordinate maintenance requests with the engineering team

• Adhere to cash-handling, credit, and check-cashing procedures

• Keep the lobby and front desk area tidy and well-organized

• Know all safety, emergency, and accident prevention protocols

WHAT WE'RE LOOKING FOR

• Strong written and verbal communication skills in English

• Genuine passion for guest service — going beyond expectations is your default

• Comfort with computerized property management systems (prior experience is a bonus)

• Professional, polished presence and a high personal standard

• High school diploma or equivalent

• At least 1 year of customer-facing experience (hospitality or service industry preferred)

• Strong organizational skills and ability to multitask under pressure

SCHEDULE

This is a part-time position. Shifts span mornings, evenings, and overnight. The two requirements below are firm — please apply only if you can commit to them.

Weekend Shifts

Required — both Sat & Sun

Night Shifts

We are an inclusive employer committed to accessible hiring. Accommodations are available at any stage of the selection process. We thank all applicants — only those selected for an interview will be contacted.

Job Types: Part-time, Permanent

Pay: From $17.60 per hour

Experience:

• customer service: 1 year (preferred)

Work Location: In person