Front Office Associate

Job Summary

We are a busy plastic surgery practice and surgical facility seeking a full-time Front Office Associate to join our team. This position is ideal for someone who is highly organized, detail-oriented, professional, and comfortable communicating with patients throughout their surgical and aesthetic journey.

The Front Office Associate plays an important role in the day-to-day operations of the practice, including patient scheduling and communication, payment collection, surgical coordination support, medical documentation follow-up, and maintaining an organized and welcoming office environment.

Experience in a plastic surgery, cosmetic surgery, medical, or aesthetic practice is preferred, but we are willing to consider candidates with strong administrative and customer-service experience who are eager to learn.

Key Responsibilities

• Schedule and confirm consultations, surgeries, follow-up visits, and in-office procedures.
• Assist patients with check-out, collect payments, provide receipts, and prepare procedure/surgical quotes.
• Communicate with patients by phone and email regarding appointments, surgery information, lab requirements, and general inquiries.
• Track pre-surgical lab results and required documentation, following up on outstanding items as needed.
• Prepare surgical charts, consent forms, prescriptions, lab orders, and patient surgery information.
• Maintain accurate and organized patient records, including filing and scanning documentation.
• Assist with incoming calls, patient reception, and front desk coverage as needed.
• Maintain an organized, stocked, and professional office and patient-care environment.
• Support the Office Manager and team with additional administrative duties as needed.

Pay: $17.00 - $18.00 per hour

Expected hours: 40.0 per week

Work Location: In person