Front Office Associate

About the role

The Front Office Associate is responsible for providing efficient and courteous service to guests throughout their stay. The position handles check-in and check-out, reservations, guest inquiries, payments, and coordination with other hotel departments to ensure a smooth and pleasant guest experience.

Key responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Process guest check-in and check-out accurately and efficiently.
• Verify guest information and ensure all registration requirements are completed.
• Handle room assignments, reservations, cancellations, and booking modifications.
• Provide accurate information regarding hotel facilities, services, room rates, and promotions.
• Respond to guest inquiries and requests promptly.
• Handle guest complaints and concerns professionally and escalate issues when necessary.
• Process cash, credit card, and other forms of payment accurately.
• Maintain accurate guest records in the hotel's PMS/reservation system.
• Coordinate with Housekeeping, Engineering and other departments regarding guest requests and maintenance concerns.

About you

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• Previous experience as a Front Office Associate, Front Desk Agent, Receptionist, or Guest Service Associate is an advantage.
• Hotel or resort experience is preferred.
• Knowledge of front office operations and hotel PMS is an advantage.
• Strong customer service and communication skills.
• Good organizational and multitasking abilities.
• Basic knowledge of cash handling and payment processing.
• Proficient in Microsoft Office applications.
• Able to work under pressure and handle guest concerns professionally.
• Willing to work shifting schedules, weekends, and holidays.